Privacy Policy
Last updated: November 2026
This policy explains how KWICKAZ Freight Services Pty Ltd (ACN 656 160 691) and its related entities ("Kwickaz", "we", "us") collect, use, hold and disclose personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
About us
The Kwickaz Group provides freight, logistics and warehousing services across Australia. In this policy, "personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
What we collect
The personal information we collect depends on how you deal with us. It may include:
- Contact details: your name, company, position, phone number, email address and postal or delivery addresses.
- Service information: bookings, consignment and delivery details, account and invoice numbers, and records of enquiries, feedback and complaints.
- Account and credit information: if you apply for a credit account, business and financial details, trade references and information about creditworthiness (see "Credit accounts" below).
- Payment information: if you pay online, the amount, your invoice or account number, your name, email address and company, and your device's IP address. Your card details are handled by our payment processor (see "Online payments" below).
- Driver, contractor and job applicant information: if you apply to work with us or complete an induction, information such as your date of birth, address, driver's licence details, work history, equipment and other details needed to assess your application and meet our safety and compliance obligations.
- Website information: information about how you use our website, such as your IP address, browser and device type, and the pages you visit (see "Our website" below).
You don't have to give us your personal information, but if you don't, we may not be able to provide our services, process your payment or consider your application. You can make a general enquiry without identifying yourself where that is practicable.
How we collect it
We usually collect personal information directly from you: by phone, by email, in person, through forms on our website, through our online booking portals, and when you pay online. We may also collect it from third parties, such as your employer or a consignor or receiver of freight, trade references, credit reporting bodies, and our service providers, where needed to provide our services.
Why we collect, use and disclose it
We collect, use and disclose personal information to:
- provide, arrange and manage freight, logistics and warehousing services;
- open and manage customer accounts, assess credit applications, invoice and collect payments;
- process online payments and prevent fraud;
- respond to enquiries, feedback and complaints;
- assess job and sub-contractor applications and induct drivers and contractors;
- meet our legal, safety and regulatory obligations;
- run, secure and improve our website and services; and
- tell you about our services, where you would reasonably expect it. You can opt out of marketing at any time by contacting us.
Who we disclose it to
We do not sell personal information. We disclose it only for the purposes above, to:
- sub-contractors, carriers and other parties involved in delivering your freight;
- our service providers, including our payment processor, website host, form and email providers, and IT and analytics providers;
- credit reporting bodies and trade references, for credit accounts;
- our professional advisers, insurers and financiers;
- a buyer of all or part of our business, or its advisers; and
- government agencies or other parties where required or authorised by law.
Online payments
When you pay online at kwickaz.com.au/pay, your card details are entered directly into a secure form provided by our payment processor, National Australia Bank (NAB), through its NAB Gateway service. Kwickaz does not see or store your card number. We give NAB the payment amount, your invoice or account number, your name, email address and company, and your device's IP address, so that NAB can process the payment and screen it for fraud. Our website host also checks the browser making the payment to protect the payment page from automated abuse.
NAB Gateway is provided by Cybersource, a Visa company. NAB handles your payment information under its own privacy policy, available at nab.com.au.
Credit accounts
If you apply for a credit account, you authorise us under our Terms & Conditions to make enquiries about your creditworthiness, including with trade references and credit reporting bodies, and to give information about your account to credit reporting bodies. We use this information to assess your application and manage your account.
Our website
- Forms: enquiry, booking, application and feedback forms on our website are delivered to us through Formspree, a form-processing service.
- Analytics: we use Fathom Analytics, which measures visits without cookies and without identifying individual visitors, and Google Tag Manager, which may load Google services that use cookies. You can block or delete cookies in your browser; parts of the website may not work as intended if you do.
- Hosting: our website is hosted by Vercel, which records technical information such as IP addresses to deliver and secure the website.
- Booking portals: our online booking portals, including MachShip, collect information under their own terms.
- Other websites: links to websites we don't operate, such as our social media pages, are covered by those websites' own privacy policies.
Disclosure outside Australia
Some of our service providers store or process information outside Australia. In particular, our website host (Vercel), our form provider (Formspree) and Google are based in the United States, and online card payment information may be processed by Cybersource outside Australia, including in the United States. Where freight is sent internationally, we may also disclose information to parties in the countries involved. We take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles.
How we hold and protect it
We hold personal information in electronic systems, including systems run by our service providers, and in paper records. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, change or disclosure, including restricted access to our systems, and confidentiality obligations for our staff and contractors. When we no longer need personal information and are not required by law to keep it, we take reasonable steps to destroy it or de-identify it.
Accessing and correcting your information
You can ask to access the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days. We may need to verify your identity first. If we refuse access or correction, we will tell you why in writing, unless that would be unreasonable, and how you can complain.
Complaints
If you believe we have breached the Australian Privacy Principles, please contact us in writing using the details below. We will investigate and respond in writing, usually within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Contact us
The Managing Director
The Kwickaz Group
PO Box 2973
Rowville VIC 3178
Phone: 1300 KWICKAZ
Changes to this policy
We may update this policy from time to time. The current version is always available on our website, with the date it was last updated.